Shipping and Returns
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Shipping & Returns

Returns Policy

All items include our manufacture's limited 90 day warranty for materials. This warranty is void if the item is misused, mistreaded, modified, or not used for its intended purpose. We are not responsible for any damage our products do to you, your instrument, or any other object, wether intentional or not.

You can return unopened, unused products within 14 days of purchase. You must contact us and get a RMA number before returning your item. You will also receive return instructions at the time of contact. If you send us back a used or opened product, as determined by Ish staff, we will charge you a 30% re-stocking fee. We never pay for return shipping unless the return is under warranty terms.

We do not gaurentee fitment of straps, gig bags, or cases for any specific instrument or useage unless otherwise specified. Your guitar not fitting in a gig bag is not a legitimat reason for return. If you are concerned with if your instrument will fit, please see our official fit list.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us if a shipping option is not avalible for you and we will quote you directly.

When you place an order, we will charge you for exact shipping at the time of checkout. Simple and easy. We pack our items very well, and all shipments are insured. If your shipment arrives damaged or incorrect, please contact us immediatly so we can help you out. We can't control FedEx and UPS, but we will help you in any way possible if your item gets lost or damaged. 

Please remember that tracking numbers can take up to 24 hours before they appear on a shipping companie's website. If you get a tracking number from us that doesn't work, don't email us like crazy... just wait a few hours and try again.

Theres nothing to worry about when ordering online. Really, just sit back, relax, and let us do all the work!

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